Question 1

What products does Trust Buy offer?

Accepted Answer

We offer a wide range of smartphones, tablets, smartwatches, computers, accessories, and technology-related products from various leading brands.

Question 2

Are all products original?

Accepted Answer

Yes. At Trust Buy, we are committed to providing original products from trusted sources, along with a purchase invoice and warranty according to the product type and supplier terms.

Question 3

Do the devices include a warranty?

Accepted Answer

Yes. Warranty periods vary depending on the device, promotion, and supplier. Selected devices may include a warranty of up to 3 years. Full warranty details are provided on the invoice or warranty card at the time of purchase.

Question 4

What does the warranty cover?

Accepted Answer

The warranty covers manufacturing defects according to the applicable terms and conditions. It does not normally cover damage caused by misuse, accidental breakage, liquids, moisture, tampering, or repairs carried out by an unauthorized service provider.

Question 5

Do you have a maintenance center?

Accepted Answer

Yes. Trust Buy has a specialized and professional smartphone maintenance department. Our services include screen replacement, battery replacement, software solutions, fault diagnosis, and other repair services.

Question 6

How long does maintenance take?

Accepted Answer

Most common maintenance services can be completed within 30 minutes. Some repairs may require additional time depending on the type of fault and the availability of spare parts.

Question 7

Is there a warranty on repair parts?

Accepted Answer

Yes. We provide a warranty of up to 12 months on selected repair parts, depending on the type of part and service provided. The warranty period will be explained before the repair is carried out.

Question 8

Do you use original spare parts?

Accepted Answer

We use original or high-quality spare parts, depending on availability and the customer’s selected option. The type of part, price, and warranty period are explained before the service is performed.

Question 9

Can I return or exchange a product?

Accepted Answer

Yes. Returns and exchanges are accepted according to the Trust Buy Return and Exchange Policy. The product must be unused, unopened, and not activated, and it must be returned in its original condition with the invoice, packaging, and all accessories.

Question 10

Can I return a phone after opening or activating it?

Accepted Answer

Smartphones and smart devices cannot be returned or exchanged after the package has been opened or the device has been activated, unless a manufacturing defect is confirmed following a technical inspection.

Question 11

What should I do if my device has a manufacturing defect?

Accepted Answer

Please visit a Trust Buy branch with the device, original purchase invoice, and warranty card. Our technical department will inspect the device and handle the case according to the applicable warranty terms and policies.

Question 12

Do you provide delivery services?

Accepted Answer

Yes. We provide delivery services to different areas across the Kingdom. Delivery times and fees vary depending on the customer’s location and the type of order.

Question 13

What payment methods are available?

Accepted Answer

Several payment methods may be available depending on the branch or order, including cash, bank cards, electronic payment options, and installment plans, subject to the applicable terms.

Question 14

Can I reserve a device before visiting the store?

Accepted Answer

Yes. Customers may contact us to reserve a device for a limited period, subject to product availability and the agreed reservation terms.

Question 15

How can I contact Trust Buy?

Accepted Answer

You can contact us through our official phone numbers, social media pages, or by visiting one of our branches during business hours.